Privacy Policy for Core Climate

1. Information we collect. We may collect information you submit through forms on the site, including your name, company name, phone number, email address, service location, customer type, service category, urgency level, preferred contact time, and project description. We may also collect basic technical information such as browser type, device type, pages visited, timestamps, and IP address.

2. How we use information. Core Climate uses submitted information to respond to service requests, prepare quotes, schedule visits, follow up on project details, and improve the website and service experience. We may also use it to maintain internal records and service history.

3. Lead handling. Service requests submitted through the website may be stored in our internal lead database so the team can review and respond to them. Submissions may also be forwarded to the Core Climate contact inbox for follow-up.

4. Cookies and storage. The site uses essential cookies or similar storage to remember consent choices and keep the website functioning properly. We do not currently use advertising cookies on this build. More detail is available in the Cookie Policy.

5. Sharing information. We do not sell personal information. We may share data with trusted service providers only when necessary to operate the website, store submissions, or support business operations, and only to the extent required for that purpose.

6. Data retention. We keep submitted information only as long as it is needed for customer service, operational, legal, or accounting purposes. Retention periods may vary based on the type of request and the business need.

7. Security. We use reasonable administrative, technical, and physical safeguards to protect submitted data. No online system can guarantee perfect security, so we encourage visitors not to submit highly sensitive information through the website.

8. Your choices. You can choose not to submit a form, disable non-essential cookies in your browser, or contact us directly to request clarification about information you submitted. If you would like your information updated or removed from our website records, contact us through the form or the contact details published on the site.

9. Children’s privacy. The website is not intended for children under 13, and we do not knowingly collect personal information from children.

10. Changes to this policy. We may update this policy from time to time to reflect changes in the website, services, or legal requirements. The updated version will be posted on this page with a revised effective date.

11. Contact. If you have questions about this policy or how Core Climate handles information, please contact us through the website form or the contact details published on the site.